May
18

My Experience with PR Measurement

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Today’s guest post was written by NYC Business Outcomes intern, Addi Dabiri

Prior to working at Peppercomm, I had very little idea about what the Public Relations industry had to offer. During my hunt for jobs, I came across many opportunities in PR but ultimately passed them up, thinking: “what could I, someone who studied Economics and Computer Science in college, possibly stand to gain from or offer to a PR firm”. It wasn’t until I saw the job description for an internship with the Business Outcomes team at Peppercomm that I thought, “Woah, I could work in PR!”

Fast-forward through the four months that I’ve been on the Business Outcomes team (and loved it); I’m able to share some insights about the lovely world of PR Measurement:

1. (Insert quant major) is not required
I studied Economics and Computer Science which tend to be quite quantitative but I’ve found that it’s not absolutely needed to do carry out basic analyses. All you really need is an eye for spotting trends and the desire to learn! My supervisor majored in Media Studies and he’s amazing at his job.

2. EXCEL
There’s no escape. Learn to love it. Love to learn it.

3. Find the Story
There’s quite a bit of numerical variables involved in measurement and your clients most likely won’t be too thrilled by random and inconsequential statistics being thrown at them. It’s essential to get comfortable with looking at data from different angles and extracting meaning from them. Numbers aren’t very fun to look at all day but what really helps is…

4. Visualization
You’re not going to stand a chance against all those stats if you can’t turn them into pretty charts and graphs. It’s also important to know when to use which form of visualization in order to portray the main story behind the data: if you have a large array of words, are you going to use a bar chart or a word cloud to show the most common ones?

5. Analytic Tools
If you’ve taken on a role that will be involved with measurement, chances are you’re going to have to get acquainted with one analytics platform or the other. From my experience, these platforms usually come equipped with many options that allow you to customize several aspects of the data you get. However, they aren’t always very intuitive to use so it’s important to wrap your head around all the useful functions as it could save you several hours of number crunching in Excel.

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