Today’s guest post is by Peppercomm’s Director of Audience Engagement, Sam Ford.
5 Takeaways for Your Work as a Professional Communicator
After a summer working at my local high school—doing odd jobs to get the school premises ready for another academic year–and some “spot jobs” here and there working tobacco fields for my family, my first ongoing job was as a “carryout.”
Many reading this may be from towns where this particularly nicety no longer existed when they were growing up or else of the more modern era where such service has been done away with in favor of the “self service” world of pumping your own gas and checking yourself out in the retail line. If so, the “carryout boy” (and—yes—where I’m from, it was a heavily gendered designation; women who applied were sent straight to the cash register…Maybe they didn’t trust us boys with the till?) was the person who bagged groceries and then carted them out to the car for any and every patron who came through our store.
I had shopped most of my life at Houchens and the other local grocery stores. (My parents skipped around town, so as to cherry-pick from what each grocery store in town had to offer, in a pre Super-Walmart era where small towns actually had quite a few retail stores to choose from.) I spent Friday evenings camped out on the “front bench” at Houchens. My dad sometimes let me have a chocolate milk and a doughnut, if I’d earned it. And I spent my allowance on comic books and sat at the front and read my comic books while Dad talked to the locals. Sometimes, Dad left, and I ended up talking with one or another old man who might tell me how those comic books I was reading were written by the Devil himself, trying to corrupt my young mind.
Or people stopped by to ask me to recite all of the Presidents of the United States in order. I had learned how to read in part off a paper Houchens grocery bag that we had gotten, which listed all the presidents in order, along with their head shots. And my dad, preparing me for the world that is public relations, would promote my ability to recite those presidents to passersby. I sometimes wish he’d put out a hat…or, more apropos, that he had brought that Houchens grocery sack with the presidents’ faces on it for people to throw in donations after I’d ran through all those presidents and even listed Grover Cleveland twice, as the list required me to do.
I’d long been resolved that I wanted to be one of those carryout boys who brought those groceries to the car. Aside from a few dedicated “lifers” who worked the dayshift and the managers who oversaw the shop, Houchens almost exclusively employed high schoolers at night. It was a coveted position. People vied for those Houchens cashier and carryout positions. They often had a couple of the main basketball stars amidst their ranks, as well as a real cast of characters. Almost always, though, those carryouts were memorable “characters.” They were part of the lore.
And Houchens knew how to recruit for that position. They didn’t complain much that their parking lot was the hangout for local teenagers on Friday night in a town where there was little to do than drive back and forth across town…where the socializing from the Friday night football games typically spilled over to after game socializing, and drama, in front of Houchens. The carryouts and the cashiers would run out to join the social scene once their shift ended. And Houchens was always present at all the local sporting events—sponsoring teams, providing food, and whatever else could be done to root the local team on.
For months before I applied, I went in to let my intentions be known. I worked hard on my resume. I checked in often while on those Friday afternoon shopping excursions, to make sure they knew when I’d be available. And all the work paid off: I found myself part of the “Houchens team” and had a glorious time my junior and part of my senior year being amidst those “carryout” ranks.
Eventually, as my senior year of school heated up and I was in the midst of college prep and dating a girl seriously and everything else that came along, I ended that relationship with Houchens. But Houchens had no problem ending that relationship, either. In the time between, the Super Walmart had come to town, right across the road from the high school in what used to be a cow pasture. They were open 24-hours-a-day, 7-days-a-week. They could undercut Houchens’ prices. And, soon, Houchens had started having fewer slots, and fewer shifts, available to us carryout boys.
Several months after I left Houchens, I made plans to get married—right at the end of my senior year of high school. I wanted some extra income, but Houchens didn’t have those spots to bring me back to. Instead, I applied at Walmart. Walmart didn’t bother with carrying people’s groceries to the car—after all, they were about Lower Prices. Always. So I was a “Cart Pusher.” (I wish I’d gotten business cards made up for that.) Our job training consisted of showing us what union representatives looked like and begging us to run straight for a manager if we ever saw one. The store was massive. Managers had been brought in from other Walmarts to help our little town know how to run an operation so impressive, or at least that was the attitude that seemed to prevail among some.
There were four managers overseeing the store at one time, and the “Cart Pusher” was the day laborer who had to answer to the will of any of those managers. Sometimes, all four of them gave me instructions at once—and there was no clear designation of which I was supposed to listen to.
At Houchens, I was heavily encouraged to engage with the people whose groceries I carried out—to have fun with my coworkers and to talk with the people who shopped at our store. At Walmart, I was given a cross look if I stopped to talk to someone. I was officially “written up” because I didn’t answer a call to go outside and bring carts in. I tried—and another employee tried as well—to explain that I didn’t answer the call over the PA to go outside to gather carts because I was already outside gathering carts. But the managers didn’t care.
To be fair, Walmart did give me a $1,000 scholarship for college, which I was grateful for…But they gave me a heavy dose of what it was like to work in a toxic work culture I abhorred to go along with it.
Houchens wasn’t just a retailer in town. It was a local institution. It was part of the community. It invested in the community, and the community invested in it. Its people loved working there (for the most part; I’m sure some disgruntled “bag boy” might provide a counter-narrative). People loved shopping there. And it was part of the local social life in a way that it embraced.
All that goodwill didn’t protect it from business realities. If another store came along open all hours of the day, and which could offer a far greater product range and far lower prices—Houchens couldn’t compete. And people’s love of Houchens wouldn’t necessarily stop them from crossing the road into that old cow pasture, fill up their carts with Walmart merchandise, and then go through the indignity of pushing that cart to their cars themselves.
But it did matter. The old men sitting at the front of Walmart didn’t laugh and joke about life. They told jokes about how long their wives spent at Walmart. (“I was in here one time, and a man and his son was sitting here. The boy was really cute and looked like he was in first grade. I asked the man, ‘What’s your son’s name?’ He said, ‘Ralph.’ I said, ‘Well, how old is Ralph?’ And he said, ‘Well, he was 3 when we came in.”) They complained about how much money Walmart brings in and ships right off to Bentonville, Arkansas, without much investment in the local community. And they have spent the last almost 15 years watching as many of the local hardware stores, grocery stores, and other staples of the old main street shuttered their doors, unable to compete with “We Sell for Less.” They’ve even seen the local newspapers take a real hit for awhile, when all the local businesses that ran advertisements that supported the local journalists closed their doors and Walmart didn’t need to advertise…because, after all, they’re Walmart.
I don’t know that people line up around the block to work for Walmart, or vie for a position. They sort of resign themselves into working for Walmart, if they’re not flipping burgers for a fast food chain. And now, as most of town has died out, what largely remain is that lit up campus in that old cow pasture, standing as a headstone for the town it had played its small part in sucking dry. And, nevertheless, people in Beaver Dam, Ky., can now get papayas and almond milk and all sorts of items only a Walmart could afford to ship in on those big trucks. And, while I don’t see the same “hangout culture” in Walmart’s parking lot, people are known to do their best to “co-opt” Walmarts aisles as a reinvented town square. If you go to Beaver Dam and someone’s not home and it’s not a church night, you just as well drive over to the Walmart and look around the aisles. You might find who you’re looking for.
But there’s no love or loyalty there. If anything, there’s a slight resentment as people push their carts down the aisle and say hi to one another. Walmart’s a necessary evil in their lives, not a community member.
And don’t feel like the community turned its back on Houchens, by the way. While they couldn’t compete across the road from Walmart, they still own a “Hometown IGA” in Ohio County, and a Sav-A-Lot discount grocery store, and a few different gas stations. Houchens actually had $3 billion in sales last fiscal year and is currently #154 among Forbes list of America’s Largest Private Companies. They are an employee-owned organization whose holdings range from a wide variety of grocery store, gas station, and convenience store brands to insurance companies, restaurants, transportation, construction, recycling, health clinics, healthcare services, financial planning, indoor tanning, and website/software. But when people around Kentucky talk about Houchens, they much more often do so with some admiration in their voice and a deep feeling of community investment.
Other than this old codger reliving some nostalgia here on PRiscope, what’s the “moral” of this story for those of you working in the public relations field? There are five main takeaways from this “comparison of corporate cultures” that I hope you take with you throughout your career—the companies you work for, the clients you work with, and the communities you seek to reach:
- Your job can be more than a job. Seek out workplace cultures where you can thrive and where you enjoy working. In every industry—in our industry—there are some behemoths who may always do well because of their size and the business practices that size allows them to engage in. Some of them may treat you well; I don’t know, and I don’t know that I ever will know. But, if you have options, don’t just work somewhere to earn a paycheck. Work somewhere that causes you to enjoy going to work and where you feel that your work is respected.
- Business is about More than Business. Business is about people. The companies we work for, or consult with, aren’t just there to sell stuff to people, or to spin a message. They are part of the communities—whether physical or otherwise—they seek to engage. It’s our job as communication professionals to push those companies to be true members of that community: to listen, to empathize, etc. We are there to make sure that not only their bottom lines do well but that their reputation does well, too.
- Have Fun. When I worked at Houchens, I looked forward to clocking in. I and fun with my co-workers. To this day, I still keep up with my old managers there. I thought seriously at one point about heading home from the East Coast, while I was still living there, to go back to Kentucky for a Houchens employee reunion. I tell stories about the time I spent there. I feel emotionally invested, even now as a “Houchens alum.” Seek out jobs like that. When you find one, get the most out of it. And, if life takes you elsewhere, don’t forget about the time you spent there.
- Our Clients Are “Selling” Experiences. For me, Houchens was an experience. It was woven into the fabric of our neighborhood, and it openly embraced that role, rather than indifferently allowing it. I desires that Houchens job as a teenager because I liked being there. My managers embraced my banter with old Remus Evans or my talking about the latest school gossip with Pixie Graham. And people looked forward to coming. In Houchens’ case, the experience wasn’t quite enough to compete with Walmart’s undercutting prices and greater product variety, but it was more than enough to maintain a variety of business holdings in the county, once the flagship grocery store closed. Generating that sort of loyalty, goodwill, and passion from audiences requires doing all we can to ensure a superior customer experience.
- Goodwill Matters. When a company is beloved, its customers will often jump to its defense. Economic necessity allowed Walmart to prevail against Houchens in the direct grocery war…but almost begrudgingly so. Many people who shop at Walmart would love nothing more than to see another company who respected the community more come along and offer a similar product range at competitive prices but which actually pays its employees well and engages more deeply with the community. When people give Walmart “down the road” back home, I don’t hear people jumping up to their defense. Instead, they talk with snark about the inevitable reality that they will end up pouring their money into the Walmart Corporation. Walmart has a retail foothold. But they don’t have a loyal customers and they remain open for potential disruption.
Sam Ford is Director of Audience Engagement with Peppercomm. In addition to his experience with Houchens and Walmart, he has honed his retail chops as a seasonal worker at Target, as a pizza delivery man at “Pizza Tonight,” and as a bank teller at Bank of America…and even degrading himself to working as a telemarketer for all of two or three days.
In today’s post, meet current Peppercomm NYC intern and future industry star, Grace Lucas.
Tell us about yourself—where did you/do you go to school, where are you from and what brought you to Peppercomm?
Hellooo! My name is Grace Lucas and I recently graduated from the College of Charleston with degrees in sociology and hospitality and tourism management. I was a 4-year varsity student-athlete on the sailing team, where we were National Champions two years in a row. I have always had a passion for travel and putting myself outside my comfort zone, which I was lucky enough to continue by studying abroad in Australia during my time at CofC. It took me forever to answer the question, “what are you going to major in?”, because I’m the kind of person who is interested in almost everything and is always willing to try something new. I’m happy to say that sociology and hospitality were great choices for me because they apply to so many industries and things in the working world. I always knew that I wanted to work closely with clients, learn about new and different things, and surround myself by inspiring, hard-working people. These are all things that lead me to Peppercomm.
Peppercomm and I were introduced in a way, not so different from a blind date. At the risk of giving T.M.I. (too much information), I was getting a massage that I received as a birthday present, by a family friend. She always claimed to be extremely intuitive and be able to sense things through her sense of touch. As I told her a little about myself and what I was looking for, she stopped me and told me about a company called Peppercomm and that it would be perfect for me. A few days later, I checked out the website and instantly felt a connection. Love at first sight via the web, what else is new these days?
What sparked my interest in Peppercomm was the culture and their ability to be a “diamond in the rough” in a city filled with so much noise, commotion, and intensity. Peppercomm focuses on the fun, detailed, and unique aspects in their clients and employees. It strives to fully understand their clients and their clients’ message. The company allowed me to feel confident in my unique degrees that focus on understanding people and how they work, my worldly experiences, and my optimistic personality. In my opinion, it was a perfect fit!
What area of the industry do you find the most appealing and why?
I am a bit biased when it comes to this question because I’m so new to public relations and communications. Right off the bat, I would say that I am most interested in the consumer area of the industry. After studying sociology and hospitality/tourism management, I have developed a sense of understanding people, what they want, and why they want it; therefore, consumer appeals to me because I feel like I have experience and an understanding of it. Luckily, I have a variety of clients in different areas here at Peppercomm, so I hope to learn more and branch out in different areas of the industry to see what else is out there.
Any surprises or revelations about your role, the industry or Peppercomm?
I was surprised – in a good way – at how much responsibility and how much I didn’t feel like an intern right off the bat. Each account definitely makes me feel like I’m part of the team, not just an intern. I was a little nervous being on so many different accounts, especially accounts in areas like finance, engineering, etc., but I have been pleasantly surprised by them! I’ve learned so much about areas I never thought I would learn about and definitely could see myself working with more financial or engineering companies in the future. The variety of accounts have given me a much broader understanding of my options in the communications and marketing industry.
Where do you see yourself going in the industry?
As I previously stated, there are so many different areas within the industry that I would love to explore. The Peppercomm internship was a perfect introduction, one I am very grateful for, because of the number and variety of accounts I’m on. I think in time, I’d love the opportunity to experience having fewer clients, which would allow me to focus and really build a relationship with them. Like we’ve all been told: quality not quantity!
Today’s guest post is by current Peppercomm intern and future industry star, Alexis Tedesco.
As a recent college graduate the feelings of adjusting to life after college are still more than fresh in my mind. The echoes of “welcome to the Real World” are still bouncing around my ear drums. Even my mother’s constant reminder that “the party’s over” still puts me into shock.
Sitting in Alumni Stadium, about to be finished with my 4 years at Boston College, I could not comprehend what post-grad life would really entail. As I surreally walked across the stage for my diploma, completely packed up my small dorm on campus, and said goodbye to my roommates (more like sisters), I felt like I was being thrust out of the community that I had so lovingly called home. I was worried because so many of the people that surrounded me for four years encompassed the same values that I held at the center of my life. What would life be like without these people?
Not that all Boston College kids are the same, but there is a bit of a classic B.C. persona that usually holds true amongst students. I took pride in the fact that my fellow Superfans were so filled with school spirit that they rarely missed a B.C. game. I enjoyed being surrounded by people who were type-A overachievers, but still wanted to have fun together on the weekends. As nerdy as it sounds, I loved being in class with students who enjoyed learning for the sake of learning and always wanted to be part of the discussion.
But most importantly, I would not be able to live without my Eagles who always lived by the moto “For Here All Are One”, this bonding sentiment that we are all united, working together for the same cause, and with each other for every step or fall we take. This phrase was printed on t-shirts, chanted at sports games, and constantly repeated by faculty.
Needless to say, I was more than ecstatic to visit B.C. for the first time following graduation this weekend; So much so that Grace, a fellow intern, had to ask me at lunch on Friday why I kept randomly grinning during our conversation. But when I finally arrived and talked with the friends I missed so much about the internship I just began with, I started to realize how much of these same B.C. values Peppercomm embodied.
My friends of course asked me, “What is your favorite part of working with the company?” And I could tell them that I loved Peppercomm for the same reasons I love B.C.: The People. Peppercomm, like my alma mater, is still filled with hard-working, driven, spirited, but still fun-loving people. My co-workers who plug away on their accounts and ensure their clients success, are still the same people who eagerly decorate t-shirts for their office-wide softball game. My fellow interns Grace and Nicole, who I watch crank out pitches and media lists like it’s their job (Oh wait. It is.), will chat to me about their friends and weekends over lunch and happy hour.
Still most importantly, I can say that at Peppercomm “Here All Are One”. Everyone is happy to work together. This supportive environment is the same exact thing I experienced at B.C. where I am encouraged to ask questions and learn as much as possible. Everyone is so willing to make sure that any other co-worker/intern gains the skills we need to grow our careers and help keep this agency at the top. In this way, every person that I work with truly has the entire company’s interests at heart, and they are willing to do it while having some fun.
YES — via #iworkinpr
How you feel about the first reporter that took a story you pitched
That title sounds like a unicorn, right? We always doubt that our résumé are perfect and it’s scary to hit “send” when applying for jobs.
- Are there any typos?
- Did I provide enough details?
- Did I provide too many details?
- Am I using the best adjectives? Are they strong enough to get me hired?
Answer those questions and maybe a few that you didn’t think of with this great infographic in PR News.
Are you still searching for an internship or job? There are plenty of sites that claim to be the definitive source for that quest, but are they all the best? We’ve compiled a list of go-to sites for you that we think will help:
LinkedIn is the world’s largest professional network with 300 million members in more than 200 countries. You can connect with colleagues, network with potential employers, do research on the industries and companies you may want to approach—joining this site is a no-brainer. And with any interview, you know your potential employer would be searching for your online presence, so having a strong LinkedIn profile can only help with that first impression.
Why bother with other job searching sites when Indeed.com exists? This website combs all job listings. Basically, if the job is posted online, Indeed will find it for you.
It’s easy to search, apply for jobs right through the platform and, if you’re looking to hire someone, you can easily list, too.
This site currently boasts 140 million unique visitors every month.
This website is a great supplement to LinkedIn and Indeed. With Glassdoor—which is touted as the most “transparent career community”—you have access not only to job postings, but you can look at company reviews, salaries, etc. It’s a great resource for your research.
One word of caution, like with other review sites, keep in mind that some may post inaccurate content. If you’re a disgruntled employee, you can easily take to Glassdoor to post an anonymous review. On the flip side, perhaps some happy employees may post extremely positive reviews/experiences to combat other reviews. While these could be true, good thing to keep in mind and all the more important to go for informational interviews at any prospective company.
It’s no secret that those of us at PRiscope love Twitter. We’re all pretty avid tweeters, but you’re probably wondering why we think this could be good for your career. Well, we’ll tell you:
1) You can do great research on the companies and employers you’re targeting. The tone, news and basic content their sharing is a good indication of the company culture.
2) This is a great way to network with different companies and professionals. You can interact with them by replying to tweets, taking part in Twitter chats, etc.
3) You can search for jobs here, too. Use the hashtag #HAPPO (Help a PR Pro Out) as some listings are posted with this.
4) Your own following and the content you share may or may not be impressive to potential employers. Whether you have a slew of journalists following you or you’re great at sharing relevant content, this is a talent and will potentially be part of your job in the industry.
So, those are our top sites. Any that you think we’re missing?
Today’s guest post is by Peppercomm business affairs supervisor, Kelly Lorenz.
Early to rise! That phrase is never music to a teenager’s ears, especially during summer break. However, I was an anomaly. My first job when I was 14-years-old was working on a horse farm, starting in the wee hours of the morning, often before the sun even came up. Translation: I shoveled horse poop and avoided getting kicked in the face by aggressive stud horses. But that’s not all my work experience chalked up to be – it was only the beginning.
To be clear, I had my own horses growing up so I was accustomed to cleaning stalls, throwing large bales of hay and all of the dirty work that comes with these incredible animals. But that was for three horses, not 30, and I was riding solo in this job.
Even though temperatures were in the 90s by early-morning and I wore jeans and boots, I look back on this work experience for giving me the most fun and rewarding summer of my youth. In fact, I’d do this every summer if I could. In the meantime, I carry a few lessons with me to this day:
- Take pride in your work, no matter the task. Nobody wants to shovel s%#t, but somebody has to. So do it right, and do it well. I could have had a negative attitude and complained about the task, but instead I shoveled that dung like a rock star. My supervisor noticed and said the stalls had never been cleaner, done so quickly or without complaint. She hired two more people to take over most of that work so I could focus on other (less smelly) tasks.
- Seek out opportunities. Growing up I mostly rode for pleasure and recreation, and my horses were well-trained. Many of the horses at the farm were owned by renowned riders and trainers who had a lot of expertise to share. As I built a rapport with the owners that summer, they saw how I handled their animals. So, they offered me complimentary training and most allowed me to train on their horses. Additionally, many offered me side jobs to exercise their horses at an hourly rate that’s nearly triple today’s minimum wage.
- Capitalize on your strengths. There were many moving pieces and varying factors to completing this work in timely manner each day. For one, just like people, horses can be somewhat temperamental. Some horses can’t be around other horses (especially studs with mares…hello baby colts!), other horses can’t be removed from their stalls and the damn donkey that bites everyone/thing, but begs to socialize is another story. Not to mention the large ground you’re covering and the amounts of manual labor you’re required to complete in a short period of time. Here, organization and efficiency was everything. This is when I realized I had a strength for process and execution which are skills I use to this day in my professional life. I can steer a wheelbarrow while in a full sprint like a champ.
So, what was the biggest lesson learnt while shoveling dung? Turn work into play and you’ll never work a day in your life. I’d be fooling myself if I said this job wasn’t exhausting and dirty. This job was also a blast! Aside from working with horses, my one true love – horses –, I watched the sunrise over the mountains each morning, dunked friends in horse troughs of ice cold water and made human electric fence shock chains (not advised, and I was only 14). Not to mention my toned biceps, blond hair and killer farmers tan were the envy of every country girl when we returned to school in the fall.
You’ve done it. You may have just graduated from college or perhaps finished a post-college internship, but either way, it’s your first entry-level job. There are so many factors to consider, many of which we cover in this blog, but wanted to share this great piece from US News & World Report on the 10 things you need to know when beginning that first job.
These are also great tips for those in an internship.
Any other tips you’d add?
My first year as a Big Apple resident was a goldmine when it came to first-time experiences. From landing my first full-time job and devouring my first Cronut to encountering my first (and unfortunately not last) subway rats*, the NYC lifestyle has always kept me on my toes. After all I’ve been through in the last twelve-ish months, my favorite “first” came in mid-July when I had the opportunity to make my stand-up comedy debut at the Greenwich Village Comedy Club.
While I’ve toyed with the idea of taking on a stand-up gig for quite a while, I never thought a six-minute performance could have such an obvious impact on my outlook as it did. Here are a few key lessons I learned from my recent experience:
1. The fun of just going for it.
Having idolized Brian Regan** for years and dreamed of eventually becoming his female counterpart, I was excited to have the opportunity to officially get the ball rolling on the whole comedy thing. There was just one problem…I had no idea what I was doing. I’d taken stand-up and improv workshops through Peppercomm in the past, but had never actually performed in front of anyone before. It would have been really easy to simply decline participation, but where’s the fun in that? Either way, I figured, my debut would end with a great story to tell: whether “that time I tried stand-up and completely bombed…classic,” or, “that time I made my comedy debut back in 2014 and am now scheduled to audition for SNL!”
Overall, I was pretty happy with how my first routine went. While there were definitely some bits I could have done better, it turns out that a comedy club is a great place to laugh the little things off. Besides, next time I perform, I’ll be coming at it with a little experience under my belt. Sometimes, you just have to go for it.
2. The importance of knowing your audience.
Prior to my stand-up debut, I knew that the audience would consist mainly of my colleagues, along with their friends and families. As such, I was challenged to craft a performance that was:
- Relevant to both PR and non-PR folks.
- Applicable to multiple generations.
- Appropriate enough to perform in front of my co-workers.
- Hilarious enough to get me promoted. (I’m joking.)
You wouldn’t bring a celebrity gossip story to Sarah Needleman, just as you wouldn’t tell a dirty joke to your grandmother. Whether you’re pitching a Wall Street Journal reporter or fishing for laughs, determining your audience’s needs ought to be step one in the communication process.
3. The perks of rolling with the punches.
While my routine was rooted in storytelling rather than banter or scripted dialogue, there was still plenty of room for hiccups. Case in point: the moment I walked on stage and immediately knocked over the mic stand. I could’ve let that moment affect the rest of my performance, or I could roll with the punches and carry on. Spoiler alert: I chose the latter.
Not only is improvisation a key to comedy, but it’s also a key to business. When the scheduled speaker doesn’t show up to a client event or a producer challenges your story angle, you can’t crawl under your desk and fold under pressure. You have to pick up the pieces and improvise as you go.
So now, any time I’m on the phone with a tough reporter or a difficult client, I don’t sweat it. If I can address a 60-person audience in a comedy club, I can certainly deal with a one-person audience on the other end of a phone line.
If there’s even a small part of you that wants to give stand-up a whirl, then what are you waiting for? Remember, worst case scenario, you’ll come out of it with a great story to tell.
** Treat yo-self: Lousy in Little League
It’s Friday and we saw this and thought it was hilarious. We love our interns and definitely work to mentor them, not do this (which we found on #iworkinpr):
Trying to comfort a stressed intern