Today’s guest post is by Peppercomm associate, Chris Piedmont
Cows everywhere, REJOICE! Chick-fil-A is coming to NYC. In light of this revelation, it seemed like an appropriate time to share the lessons I learned from my 4 years working my first job at Chick-fil-A.
When I was 16, I wanted a job to earn extra spending money and one of the few classmates of mine who had a job at this point had been working at one of our local Chick-fil-As. After taking the plunge and applying, I was hired and worked at two Chick-fil-As off and on for the next four years.
Surprisingly, you can learn a lot while brightening people’s days one chicken meal at a time.
Go above and beyond: Chick-fil-A prides itself on “second mile” service, or going the extra mile to not just meet customers’ expectations but to exceed them and anticipate their needs. To do this, listening closely to your customer is crucial. I have carried this with me throughout my other internships and jobs. You’ll never be disappointed when giving your work your all.
Enjoy what you do: It truly was “my pleasure” to serve guests. I enjoyed being a part of the bright and friendly atmosphere Chick-fil-A is known for and had many instances where the warm smile shared with a customer noticeably improved their day. Over my years working there, I developed relationships with our most frequent guests and knew just what to do to improve their experience. It’s amazing how happy an extra Polynesian sauce or a free ice cream cone can make someone. While our food was delicious (I would do anything for a Chicken biscuit right now), customers came to us for the friendly atmosphere. To create that atmosphere, your front line employees’ have to be happy and enjoying their work.
Know when to move on: While I enjoyed my time working at Chick-fil-A, the last lesson I learned was that it’s okay to part ways with an employer for a variety of reasons. In my case, a contributing factor to my decision to leave was a difference in opinion with the company leadership’s stance on a variety of issues.
Before the ‘Email in Real Life‘ there was the ‘Conference Call in Real Life’. Just like Email in Real Life, this video brings the conference call experience to life. From people speaking while on mute, talking over one another, background noise and so much more. There are so many variables that can take place while on a conference call, but if you can be in a quite place, with a good phone connection you should be able to at least tune in to the call.
It’s Friday and I don’t want you to have to wait any longer. Take a look at the video and tell me what portions of the conference call in real life can you relate to the most.
Have you ever wondered what life would be like if emails went from the digital realm to your real-life? This funny video shows you just that and at the same time teaches you a bit about email etiquette:
- It’s not always necessary to hit the reply all button.
- Be sure that before sending an email you’ve spell checked and attached all documents.
- After returning from vacation, as tempting as it may be, turn off your auto response.
- When selecting names of recipients, be sure you’ve included the correct persons. You wouldn’t want to mistakenly send an email to the wrong client.
- Don’t overuse exclamations and ALL CAPS!
Those are just some, but let me know other email etiquette tips that you have.
In today’s post, meet current Peppercomm NYC intern and future industry star, Robert Smith
Tell us about yourself—where did you/do you go to school, where are you from and what brought you to Peppercomm?
I’m from a small town in South Jersey that no one has ever heard of. It’s funny, when I tell people I live in Tuckerton, I’m usually corrected, “you mean the shore?” No I mean Tuckerton, but I won’t concern you with my plight any longer. I graduated from Drew University in May 2014 with a B.A. in Business.
My path to Peppercomm, specifically PR, was… well different. My industry experience stemmed from digital media, specifically, blogging, social and web design. A PR career wasn’t initially on my radar, but I always knew that I wanted to write. Peppercomm is providing me the opportunity to learn the strategy and tactics needed to successfully deliver results for a wide swathe of clients.
What area of the industry do you find the most appealing and why?
I have most enjoyed my work in media relations on crafting pitches, pitching reporters and securing coverage for our clients. To draw on a baseball reference there’s usually more outs than hits, but it’s a great feeling to knock a single, even if it’s not always a homer. As far as industries, I’ve found that I’m most interested in the tech space. I’m fascinated by the constant evolution of technology, and I expect this business segment will only become more interesting, challenging and fulfilling. I’m looking forward to continued contributions to the current accounts I work on, and expanding my role at Peppercomm to help our team best serve our clients.
Any surprises or revelations about your role, the industry or Peppercomm?
While I had questions about my hands-on contribution working at a larger firm, I was surprised at the overall involvement I was awarded from the start. There’s times that I forget I’m an intern, and that feeling deepens my appreciation for the culture and inclusive environment at Peppercomm. We’re encouraged to share our input, and afforded the opportunity to learn even if that means making mistakes. Also, the only coffee I get is my own.
Where do you see yourself going in the industry?
There’s no telling where I’ll end up, right now I’m focused on making the most out of this internship. Ideally, I envision myself working in-house for a professional sports franchise. Coming from a digital marketing background, my journey in PR has only just begun. I’m excited to see where it takes me.
In the last post, I offered tips and tricks for attending job/career fairs. Below is a look at our most recent adventure – a day trip to Washington D.C., where we attended the PR Council/Howard University Job Career Fair and conducted an information session at George Washington University.
Enjoy a timeline of a day in the life of the Intern Committee!
4:00 a.m. Wake-up calls!
6:45 a.m. Our flight takes off from Newark, NJ
8:00 a.m. Landed at Ronald Reagan National Airport in desperate need of some breakfast!
10:00-4:00 p.m. We attended the PR Council/Howard University Job Career Fair where we spent the day meeting with job candidates who were interested in pursuing a position in our summer internship program. Thank you to the PR Council for arranging this successful event!
4:30 p.m. We stopped to take in the beautiful designs that make up Howard University campus, before heading to George Washington University. Although it was snowing when we landed that morning, it had, thankfully, stopped once we got there!
5:30 p.m. Our short break warranted us kicking off our heels and enjoying a few Pop-tarts. Sometimes you just have to stop and refuel!
6:00-7:00 p.m. We hosted an information session at George Washington University. Thanks to GWU for hosting us!
8:00-9:00 p.m. For dinner, we found ourselves sitting back in the same airport restaurant at the same table we ate breakfast. Time to wind down before we board!
9:21 p.m. So long Washington Monument…Newark, here we come!
11:00 p.m. Home sweet home! It was a long, but adventurous day. Until next time- Julie and I need to get some sleep!
Take a look at our picture gallery to see us in action!
If you’re interested in learning more about internship opportunities at Peppercomm, please visit our internship employment page.
*Samantha Bruno is a Senior Account Executive and Julie Hoang is an Account Executive at Peppercomm. Both Samantha and Julie sit on Intern Committee as Co-University Relations Coordinators. As members of Intern Committee, they participate in the recruiting, mentoring and advising of interns as well being responsible for building on-going relationships with universities across the country.